CONTACT

EMAIL RESPONSE TIMES: Your email will usually be answered within 72 hours, please be patient as I am painting in the studio. I always endeavour to get back to you as quickly as I can.

NEED SOME HELP?

If you’re experiencing technical difficulties in the online shop, just drop me an email and I will contact you so we can get your order resolved. At busy periods it may take 48 hours for an email reply, your patience is greatly appreciated. If you prefer to pay by bank transfer instead of PayPal, this can be arranged, just email me to request this.

DELIVERY TIMES:

USUAL DELIVERY TIMES: UK print orders placed through the online shop will usually take 14 - 21 days to arrive with you as many items are handmade to order. Your patience is greatly appreciated and I will usually include a few complimentary greeting cards with your order to compensate for the wait time. Your item is packed robustly in wood so it is safe from damage.

Greeting card orders will usually arrive within 5 days.
Original paintings incur a delivery cost, please drop me an email to confirm this.

INTERNATIONAL ORDERS: International purchases and shipping is also available. Send me an email to outline your request.

RETURNS POLICY

My proven track record shows me that you will not be dissatisfied with your order. In the unlikely event you wish to exchange or return your item you will be offered a no quibble refund or exchange. Satisfied customers is my aim.

PAYMENT OPTIONS:

The online shop takes payment via PayPal, but you can instead pay by bank transfer. To arrange this simply drop me an email to outline your order request and the relevant details. This is available to UK customers and overseas customers. Original paintings can be paid for in instalment plans, drop me an email to arrange this with me.

PERSONALISED SERVICE

If you’ve recently ordered a limited edition print as a gift, then I am happy to include a handwritten greeting card with your order, just drop me an email with your request referencing your order number: eg: #00166.

BOOK A GALLERY VISIT

If you are interested in viewing and purchasing original artworks, you can book an appointment to visit the studio located in Norwich. Drop me an email to book your appointment.

- By Appointment Only -

EDUCATIONAL VISITS

Primarily I host inspiring and practical workshop visits to High-School students. I go beyond the aspects of ‘drawing principles’, as primarily I am there to inspire and engage with the students. It’s not about “what are we drawing today?”, it’s about “who are we becoming tomorrow?’’. I truly want to encourage the students to become passionate and productive about their desired futures. It’s important for students to think creatively about their futures and HOW they can make that a reality.

Key services I offer:

Visits available for all key stages up to University level.
Inspirational talks and engaging assemblies.
Practical drawing workshops.
'Entrepreneurship and practical skills on how to run a small business'. - Talks & Workshops.

Please drop me an email for further information and to make your booking.

Contact the artist with your enquiry below, it may take 48 hours for a reply during busy periods.

Name

First Name

Last Name

Email Address

Subject

Message

FREQUENTLY ASKED QUESTIONS:

PAYMENT OPTIONS:

The online shop takes payment via PayPal account, you can instead pay for your item via bank transfer. To arrange this simply drop me an email to outline your order request. This is available to UK customers and overseas customers.

DELIVERY:

What is the expected delivery time?

Your item will usually arrive within 14 - 21 Days of the order being placed. However you will receive a direct email to notify you should there be a longer delivery time for your order, this is because some items are made to order.

Do you offer international shipping?

Yes, all of my artworks can be shipped internationally, delivery charges vary depending on your specific order and location. Drop me an email with your request.

How is my parcel packed for delivery ?

Your artwork is packed robustly and damage proof as it comes with a sturdy wooden backing protecting your artwork. Your unframed print comes within a cellophane sleeve with an artist blurb attached. The parcel is discreetly packaged meaning there is no reference to the artwork inside meaning it can be kept a surprise if being purchased as a gift.

What if my item arrives damaged?

This very rarely happens. However if in the unlikely event your item arrives damaged you will be offered a no quibble replacement product, or if you prefer a g=full refund will be given. I always compensate you as best I can as I truly value your custom.

How can I ensure my order will arrive for a specific date?

If you want your item at short notice for a specific date like a Birthday, please drop me an email before ordering so that I can confirm that your print will reach you in time.

Can I personalise my order ?

Yes, if you are ordering an unframed print I can include a hand-written greeting card. Simply drop me an email with your specific order number: ie: ORDER 00141.

PRINT SPECIFICATIONS:

What type of print do you offer:

The type of print I offer is a GICLEE Print ; fine art digital prints made on inkjet printers, professionally made by experts and mounted up to the highest of standards. Giclee printing is far superior to all other forms of printing because it most closely matches the original paintings.

- All of my prints are taken from large hand-painted original paintings

What size are the prints ?

The print sizes shown refers to the overall perimeter of the mount dimensions, as all of my prints come mounted. The prints are all formatted as either square or rectangular shapes of the same dimensions meaning if you wanted to add to your collection, the shapes and formats of the prints are all consistent to each other and allow for you to hang your artworks in a neat uniformed manner.

What is the specific image size of the prints?

Once the width of the mount is accounted for, the image sizes of the prints is as follows, I use one of my standard square size prints as the example:

IMAGE SIZE ITSELF: 37.5 X 37.5 cm

OVERALL MOUNTED SIZE : 50 X 50 cm

How wide is the mount width?

On the standard size prints the mount is usually 5cm in width.

On the large size prints the mount is 6.5cm in width.

Is the quality of the image lessoned on the larger size prints ?

No, not at all. The image quality and details is never compromised, in fact the larger prints mean you can see more of the very fine details that feature in the original paintings down to the grain of the canvas and brush strokes.

What are your edition sizes of your limited edition prints ?

This depends on the specific title. This information is shown on the SPECIFICATIONS area of each print in the online shop. But all prints are either editions 50, 95 or 195.

Each print is available in two sizes, for example, the print titled ‘London sunset’ is from an edition of 50, meaning there are 50 prints STANDARD size, and 50 large size available.

Can I order unmounted prints from you ?

Yes you can. To do so, please email me with your request and your delivery address. You will then receive an email confirmation of your bespoke order. ALL of the prints produced will be individually numbered, titled & signed

Can I order custom sized over-sized prints from you ?

Yes you can, To do so, please email me directly with your request and your delivery address. You will then receive an email confirmation of your bespoke order. ALL of the prints produced will be individually numbered, titled & signed

FRAMING

I no longer offer a framing service, however I can suggest the suitable frame style:

Usually for a minimal and contemporary style, I would suggest a plain white or plain black frame to allow the focus to remain with the vibrant colours within the artwork.

SEEING YOUR ARTWORK:

Where can I see artworks in person?

I am showing more artworks online now as the largest spectrum of my portfolio is shown on the ONLINE GALLERY. Click STOCKISTS to find out which art galleries show my artworks.

- If it is original paintings that you specifically want to see, you can book an appointment to visit my gallery location in Norwich. To do so, drop me an email.

ORIGINAL PAINTINGS

How do you create your original paintings?

I take photographs when I a, out in nature and make a series of sketches in my sketch books, I then create the paintings once I am in the studio. Everything is hand-painted and hand crafted with the original paintings.

Do your originals require additional framing?

No, all of the originals are neatly finished on deep edge canvas so they are ready to hang in a minimal contemporary fashion. However it is also possible for you to add a wooden surround to the artworks by approaching your local framer to discuss your options. I would suggest a simple black or white ‘tray frame’ to suit the artwork in a slick and contemporary style.

Where is the artist’s signature?

Neatly down the right hand side of the canvas profile, this is because I don’t want my signature to detract from the artwork itself.

Do you operate your business in a sustainable way?

Everything I produce and source is within the UK, and wherever possible I support local Norfolk businesses as all of my prints are produced by a local Norfolk family run professional team.

ZIELER ART SUPPLIES

It brings Samuel great pleasure to know that his work provides inspiration to so many budding artists all over the world.

To help these artists he's taken up a role as Artist Ambassador at Zieler. Here he thoroughly tests many of the art supplier’s products thus ensuring that artists get the right quality of supplies.